Refund and Returns Policy – Bandara Cool World

At Bandara Cool World, we are committed to providing you with high-quality air conditioning and cooling solutions. Please read our Return and Refund Policy carefully to understand our terms regarding equipment returns, replacements, and cancellations.

1. Return Period & Eligibility

  • Our return and exchange request period lasts 7 to 14 days from the date of delivery or purchase. If this period has passed, we cannot offer you a return, exchange, or refund.
  • To be eligible for a return, the air conditioner / unit must be unopened, uninstalled, unused, and in the exact same condition that you received it.
  • The product must be in its original packaging, including all internal styrofoam, user manuals, remote controllers, standard copper piping, and warranty cards intact.

2. Non-Returnable & Non-Refundable Items

Certain conditions and items are not eligible for returns or refunds:

  • Installed Units: Any air conditioner or cooling unit that has already been mounted, piped, or installed cannot be returned or refunded. (If the unit has an operational defect, it will be handled under the Manufacturer’s Warranty terms).
  • Electrical spare parts, circuit boards (PCBs), capacitors, copper tubes, insulation pipes, brackets, and consumables.
  • Chemical products, refrigerant gases (R32, R410a, etc.), and cleaning sprays.
  • Custom installation and labour service charges once the service has been completed.
  • Units with physical damage, scratches, dents, or burn marks caused by improper handling, electrical power surges, or unauthorized technicians.

3. Exchanges (Damaged or Defective Goods)

  • We inspect our equipment before dispatch. However, if you receive a unit that has visible transit damage or manufacturing defects right out of the box, please notify us within 48 hours of delivery.
  • Contact our team immediately at {company email} or {phone number} with clear photos and proof of delivery. We will inspect and replace the item with an identical unit.

4. Refunds & Cancellations

  • Pre-Delivery Cancellations: If you cancel an order before the unit has been dispatched from our warehouse, you are eligible for a full or partial refund (subject to payment gateway processing deductions, if paid by card).
  • Inspected Returns: Once your returned item is brought to our service center and inspected by our technical team, we will notify you whether your refund is approved or rejected.
  • Approved Refunds: If approved, your refund will be processed via your original payment method (Bank Transfer or Card reversal) within 5–10 business days.
  • Sale / Promotional Items: Items purchased under clearance sales or special bundle promotions cannot be refunded, unless defective.

5. Return Shipping & Transport Costs

  • Customers are responsible for their own transportation costs for returning equipment to our warehouse/showroom.
  • Initial delivery and handling charges are strictly non-refundable.
  • If you are arranging transport for bulky items (like outdoor units or full AC systems), ensure proper handling and transport protection. Bandara Cool World is not liable for damages occurring during return transit.

6. Warranty Service vs. Returns

  • Routine issues, cooling efficiency concerns, and compressor/motor troubles occurring after successful installation are covered under Official Company Warranty Service.
  • Please refer to your warranty document for free service periods and compressor replacement terms.

Need Help?

For any questions regarding refunds, technical evaluations, or delivery issues, please reach out to us:

  • Phone / Hotline: 077 530 2676
  • Showroom Address: A/3 ,Public Shopping Complex ,Kekirawa